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Replacements, Cancelation and Refund Policy

Replacements

  • We request you not to accept any product package that seems to be tampered with, opened or damaged at the time of delivery.
  • In the event of damaged product received by User, it is the responsibility of User to notify PHYSICSGALAXY.COM about the receipt of damaged product on the same day of delivery. In such events, the damaged product shall be replaced by PHYSICSGALAXY.COM and PHYSICSGALAXY.COM will arrange for shipping of the product. In case the customer has to ship the product, PHYSICSGALAXY.COM will refund the shipping charges to the User against original receipt of the bills. No replacement request shall be entertained by PHYSICSGALAXY.COM if user notifies PHYSICSGALAXY.COM after one day of delivery.
  • The product(s) must be returned in the same packing and unused condition as delivered by PHYSICSGALAXY.COM. Any products returned showing signs of any use or damage in any manner shall not be accepted for replacement by PHYSICSGALAXY.COM.
  • In the event of any technical issue(s) reported within 7 days of delivery, PHYSICSGALAXY.COM shall ensure to resolve the issue. In case, PHYSICSGALAXY.COM is unable to solve the issue in 10 days from the date of issue reported, PHYSICSGALAXY.COM may choose to exchange the product at its own discretion. Please note that no refunds shall be done by PHYSICSGALAXY.COM.
  • In some cases, replacements are not possible. Such as:
    • Replacement request was made outside the specified time frame
    • Product has been used or damaged because of use or product is not in their original condition
    • Any consumable item that has been used or installed
    • Products with tampered or missing serial numbers
    • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
    • Branded products. In such cases, brand policies of repair, exchange will be applicable at their respective service centres.

Refund

Please note that any service provided by PHYSICSGALAXY.COM in reference to packages related to contents which are online, is non-refundable in any circumstances. These services also have a validity period and will expire if not consumed during the validity period.

In case of packaged physically delivered at customer’s address, which have genuine technical issues, which cannot be resolved by PHYSICSGALAXY.COM’s technical support team, PHYSICSGALAXY.COM will refund the amount originally paid by the user.

Commercial and Promotional Communication

The User will be receiving the Commercial & Promotional Communication on registration at PHYSICSGALAXY.COM site. These Commercial and Promotional Communication means any message, voice or SMS, made through telecommunications service, which is transmitted for the purpose of informing about, or soliciting or promoting any new or existing products, services and offers.

Cancellation Policy

  • For Product that require Physical Despatch: Cancellation policy is applicable only on the products that have been booked on website or over the phone, but have not been dispatched by PHYSICSGALAXY.COM.
  • For Online Product: Cancellation policy is applicable only on those online products of which the delivery is scheduled 7 days or later .
  • User shall be entitled to cancel an order of any Product, booked on PHYSICSGALAXY.COM Website, Mobile Site, PHYSICSGALAXY.COM App or Phone, by placing a "Cancel Order" request, by logging a call with Company’s Customer Care Centre.
  • "Cancel Order" request for all prepaid orders can be placed within 12 hours from the booking time of the order.
  • All eligible refunds against Cancellation of Orders by User before delivery of Product to User will be subject to deduction of 2% of the Product Price already paid (Transaction value) as Banking and Transaction charges and balance would be processed to be refunded to User. User understands and agrees to such deduction by putting Cancellation request for any Order before delivery of Product.
  • The deduction of 2% of the order value is only applicable on prepaid orders and not applicable on Cash on Delivery orders.

Return Policy

  • PHYSICSGALAXY.COM takes utmost care to deliver the best quality products to you. However, in case Hardware of Product supplied by the Company is damaged, defective or the Product received is different from the Product that was ordered, we offer one day return policy in which the hardware of product will be exchanged by PHYSICSGALAXY.COM.
  • One day return is applicable from the date of delivery to the customer.
    • If hardware received is faulty or incorrect, please report it to support@PHYSICSGALAXY.COM within 24 hours. You need to send its original packaging, accessories, box, serial numbers etc. after confirmation from the customer support team. If you do not report the damage of item within 24 hours we cannot accept the item for return/exchange.
    • If you report the item as faulty or incorrect after 24 hours, no return shall be accepted by PHYSICSGALAXY.COM
  • All products to be returned shall be sent to the following address:
    PHYSICSGALAXY.COM Pvt Ltd,
    B-80, Model Town, Jagatpura Road,
    Jaipur, Rajasthan, INDIA-302017
  • In the event that the software or the content is not playing proper or there is any such issue found, PHYSICSGALAXY.COM Team will be happy to assist you and resolve the issue. The user must report the issue within 7 days of purchase and in case PHYSICSGALAXY.COM is not able to resolve the issue within 10 days of issue report, PHYSICSGALAXY.COM shall exchange the product or its part to make the solution working. No Refunds shall be made in such case in any circumstances.
  • By purchasing the product from PHYSICSGALAXY.COM, User accepts all terms and conditions for Return and Cancellations.

Important : Please ensure that the product is in unused and original condition. Include everything from the package including price tags, labels, original packing, freebies and accessories as received by User.